As our customer, you must ensure that the correct delivery address is entered at checkout, as parcels that are returned to Specialists On Safety as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Freight charges paid for the original dispatch are not refundable.

Specialists On Safety does not ship internationally.

Please note that Specialists On Safety is not responsible for any loss or theft occurring during delivery.

• Depending on the nature of the goods ordered, Specialists On Safety will arrange for delivery of the goods by Australia Post or a courier. Please allow 3 business days for your order to be processed and dispatched
• If the Goods are delivered by courier, your parcel will be delivered during normal business hours.
• Australia Post or the Courier may require a signature upon delivery. All orders are tracked by Specialists On Safety to confirm delivery.
• Standard mail - Once your order has been dispatched, shipping will take 7 to 10 business days.
• Express post (additional cost) - Once your order has been dispatched, shipping will take 1 to 4 business days for metro areas and up to 6 business days for regional areas.
• Please allow for a further 3 business days (in addition to the above) for delivery to remote areas as an estimate only.
• Please note, delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and you will be contacted to collect your goods. Some remote locations such as islands can only be accessed by boat therefore normal shipping times do not apply.
• The delivery dates are estimates only. Specialists On Safety will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible. Please note that while Australia Post provides a reliable national service, delivery delays can occur for a variety of reasons. If you are experiencing a longer than usual delay, please first enquire about your missing package at your local post office.
• Specialists On Safety reserves the right not to accept an order, or having accepted an order, to cancel an order if it cannot supply the goods within the order.
• Any damaged or lost orders are subject to an investigation carried out by the courier company. This investigation can take up to 10 business days and we must allow the courier company to complete their investigation before we can take any further action into the whereabouts of the parcel.

All Other Parcels & Products

Subject to the terms of any order, if Specialists On Safety cannot supply all items, you will be contacted and the rest of the order will be shipped.

Where an orders size exceeds packaging restrictions, the order may be sent in multiple parcels with multiple tracking numbers. Due to this the complete order may not arrive at the same time. 

Shipping Charges

• For all our customers whose delivery addresses are within Australia, we offer $10.00 (ex GST) standard shipping on orders. Express shipping is available for an additional cost.

Damaged Deliveries

Subject to Specialists On Safety's return policy, Specialists On Safety will take all reasonable care to appropriately pack all orders, but will not be liable or responsible for any damaged goods or missing orders lost in transit.

Risk Title In The Goods

All goods remain the property of Specialists On Safety until payment in full is received.

Subject to payment, property and risk in the goods passed to the customer upon delivery of the goods to the customer's nominated delivery address, anyone at the customer's nominated delivery address who receives the goods shall be presumed by Specialists On Safety to be authorised to receive the goods.