Incident Response Team Details: This course is designed for ‘Incident Response Team’ members to ensure they provide an appropriate response to emergencies in the workplace. The course has been developed with consideration of Health and Safety legislation and relevant Australian Standards. This course covers: Health and Safety Legislation Causes of Anger Aggressive Behaviour Communication Skills Active Listening Body Language Preventing Incidents Staff Behaviour Risk Management Equipment Duress Alarms Monitored Alarms Security Guard Role Access Control to Affected Area Post Incident Offender Description Checklist Incident Response Team Exercise A Certificate of Attendance is issued following completion of the course. Duration: 3 hours Maximum Participants: 15 Cost: Checkout Please note that the date and time you propose may not be available. SOS will contact you to confirm the date and time of your training. Want to book now and pay later? Fill in an enquiry form